Monday, March 21, 2011

Telemarketing: Telemarketing Tips


Calling customers could be very critical in such a way that outbound call center agents need to establish a good first impression. Remember you are dealing with customers over the phone. They didn’t know and see you, so for them to make a transaction with you; they should trust and believe in you first.
Being a part of the Philippines Telemarketing team, your goal is to acquire potential customers, thus boost the company’s sales. In order for you do this, you have to know everything about your product or services, and you need to be prepared on frequently asked questions as well. You must deliver all the valuable information of the products and emphasize all the benefits. Know your prospective clients by researching; it is the best key to generate leads and to know all the needed details in pitching your prospective customers. Communication skills are very important also in establishing the company’s professionalism and credibility. You have to keep in mind that communication is a two way process and doesn’t just stop by giving the customers the information but also listening and knowing what they need. Use the customers’ name to get their attention and establish a rapport for it is an effective tool in having repeat customers. But you need to have control of the conversation and should avoid unnecessary information. Learn how to anticipate their needs and be sincere about it. Make customers feel important and appreciated. Remember that customers are the most important asset of a business and without them, a company will not exist.


Friday, March 18, 2011

Achieving Quality and Quantity in Call Center


For Philippines call center agents, you may always hear these questions at work. How many calls have you received today? You would probably say, “I have taken a lot of calls than anyone on the team”. But the next question is, “how good were you in handling those calls?” Now, this must be the challenge.
Whether an inbound or outbound call center agent, it is a fact that you deal with customers and providing quality customer service is always one of the company goals. But as an agent, you must also have to keep in mind that you have a target sale to achieve as part of your responsibility. But how do these quality and quantity really works. Quality and quantity go hand in hand. At the highest level we should hope to provide the highest quantity of quality work without sacrificing one to gain the other. Instead of counting the calls you took, try to focus on how efficiently you handled those calls; efficient in such a way that you provide the customer with their needs, the right information by being knowledgeable on the products or services that you offer and the solutions to solve their issue in a short period of time. Go straight to the point in a courtesy way. A customer who received an answer in like five minutes is always better than talking for almost half an hour just to solve an issue. Our ability to adapt to each situation and provide the right quantity of quality will provide good customer service and will lead to successful business.



AI 10: Results night

OMG as in OMG -- KAREN RODRIGUEZ got voted out from the competition...

wooohoooo Thia M. is still in the race...

cant wait to see them performing Motown next week.. will anyone gonna sing any MJ song??

Tuesday, March 15, 2011

American Idol Top 12

Last Friday, America has voted out Ashton Jones from the competition, and even the judges didn't used their "SAVE" for her. Who could be that lucky one to be saved by the judges as the competition goes on.

Competing on the next round, which is this Thursday, are:
1.
Stefano Langone
2.
James Durbin
3. Naima Adedapo
4. Lauren Alaina
5.
Haley Reinhart
6.
Casey Abrams
7.
Jacob Lusk
8.
Paul McDonald
9.
Pia Toscano
10.
Scotty McCreery
11. Karen Rodriguez
12.
Thia Megia (pinay!)


Goodluck to my bets!! Let the game rolling...

Friday, March 11, 2011

American Idol Top 13

Whewww!! it's been a long journey to these people and I'm so glad that mostly of my bets got in the Top 13, here's the list

1.
Stefano Langone
2.
James Durbin
3. Naima Adedapo
4. Lauren Alaina
5.
Haley Reinhart
6.
Casey Abrams
7.
Jacob Lusk
8.
Paul McDonald
9.
Pia Toscano
10.
Scotty McCreery
11. Karen Rodriguez
12.
Thia Megia (pinay!)
13.
Ashthon Jones

Let's see who's gonna be voted out!